Aura Ferre Return Policy Overview
Our return policy is 30 days from the date of delivery. If 30 days have passed since your purchase, we won’t be able to offer a full refund or exchange.
Return Eligibility:
To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it.
- In its original packaging.
Non-Returnable Items:
Some types of goods are excluded from returns:
- Perishable items (e.g., food, flowers, newspapers, or magazines).
- Intimate or sanitary products.
- Hazardous materials or flammable liquids or gases.
- Gift cards.
- Downloadable software products.
- Certain health and personal care products.
Partial Refunds:
Refunds may be partial in certain situations:
- Books with obvious signs of use.
- Opened CDs, DVDs, software, video games, etc.
- Items that are not in their original condition, are damaged, or are missing parts due to reasons not our fault.
- Items returned more than 30 days after delivery.
Refunds:
Once your return is received and processed, we’ll send you an email to confirm receipt and the status of your refund.
- Approved refunds will be processed and automatically credited to your original method of payment within a specified time frame.
Late or Missing Refunds:
If you haven’t received your refund:
- Check your bank account.
- Contact your credit card company, as it may take some time for processing.
- Contact your bank for any processing time before the refund is posted.
- If you still haven’t received it, contact us at {email address}.
Sale Items:
Sale items are non-refundable. Only regular-priced items are eligible for refunds.
Exchanges:
We will only exchange items if they are faulty or damaged. To request an exchange for the same item, please email us at {email address} and send the item to:
{Physical Address}
Gifts:
- If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return, and a gift voucher will be sent to you once the item is received.
- If the item was not marked as a gift or the order was shipped to the gift giver, we will refund the gift giver and they will be notified of the return.
Sending Returns:
- To return your product, send it to: {Physical Address}.
- You are responsible for the return shipping costs. Delivery charges are non-refundable, and if you receive a refund, the return shipping costs will be deducted.
- For expensive items, we recommend using a trackable delivery service or purchasing delivery insurance as we cannot guarantee the return item will be received.
Still Need Help?
For any questions regarding refunds or returns, please contact us at.
